A few good questions.

We don't guarantee it, but it happens a lot, especially in Newmarket, Aurora, Bradford and Barrie when you call before noon. It depends on where you are, who's free and whether a part is needed. We confirm the window by phone; an online request isn't a booking on its own.

Send an online request at any time. Calls, confirmations and technician visits take place Monday to Saturday, 9 AM–7 PM. A request outside those hours can be discussed during service hours.

Tell us your city first. The coordinator confirms the address, appliance scope, route and available visit window before dispatch. A listed community does not guarantee availability at every address or on every day.

Start with a refrigerator or freezer, washer, electric dryer, dishwasher or electric oven or stove. Microwave, range hood, small-appliance, installation and maintenance requests need scope confirmation. Gas appliance repair is not offered.

Yes, you can describe a selected installation, setup or preventive-maintenance request. The coordinator must confirm the appliance, work required and service scope before booking; submitting a request does not confirm that every installation is supported.

The technician coming out and properly diagnosing the appliance, anywhere in our listed area, no travel surcharge. The repair itself is quoted after the diagnosis and needs your okay. The visit fee applies even if you decide not to repair. Say yes to the repair as a new customer and the 30% offer comes off the whole bill, visit included.

30% off of the first repair. New customers only. Go ahead with the repair and the 30% comes off your whole bill: labor, parts and the $99 visit, before tax. You see the itemized quote and approve the total before any work starts.

The technician explains the diagnosis, proposed work and available pricing first. Chargeable repair work needs your authorization. New or different work requires additional authorization; submitting the online form is not repair approval.

Visa, Mastercard and Interac e-Transfer are accepted. No payment is collected in the service request form. Confirm the visit terms, repair amount and applicable taxes before approving the work.

Book Online asks for your name, appliance, city and phone number. Request a Callback needs only your phone number. If easy to find, note the model, error code, unusual sound and when the problem started. Do not move a heavy appliance or remove panels to find this information.

The technician explains the parts path, available quote and whether another visit is needed. A first visit does not guarantee completion. Material changes are discussed before additional chargeable work proceeds.

Covered workmanship is supported for 90 days from the documented completion date under the service terms. An unrelated failure is not automatically covered. Parts have their own stated terms; keep the service record and contact Fixentra if the same symptom returns.

Call as soon as you know that timing or access has changed. Any applicable cancellation, travel or no-show fee must have been disclosed and accepted before the appointment. See the service policy for the full terms.