Understand the diagnostic visit fee, the new-customer offer, repair quotes, parts, payment and labour warranty before you request service.
New customers only.
Go ahead with the repair and the 30% comes off your whole bill: labor, parts and the $99 visit, before tax. You see the itemized quote and approve the total before any work starts.
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All service prices are in Canadian dollars. No payment or repair authorization is collected in the service request form.
The standard fee for attendance and diagnostic work, unless a different amount is confirmed before dispatch.
Payable even if you decide not to go ahead. Say yes to the repair as a new customer and the 30% offer comes off the whole bill, visit fee included.
The technician explains the work, labour, known parts, price or maximum authorized amount, applicable taxes, timing assumptions and warranty terms.
New or different work requires additional authorization. A part or return visit may be necessary.
Covered labour has a 90-day warranty from the documented completion date, under the service terms. Keep your invoice or service record.
If the same symptom returns and appears connected to the workmanship, contact Fixentra during the warranty period. An inspection may be needed to determine coverage.
Parts have their own stated terms. A new or unrelated failure is not automatically covered by the labour warranty. The full policy explains conditions and exclusions.
Warranty conditions & support
Visa, Mastercard and Interac e-Transfer are accepted. Confirm the charges and applicable taxes as part of your service terms.
Availability and delivery depend in part on suppliers. You hear about material changes before additional chargeable work proceeds.
Call promptly to reschedule. Any cancellation, travel or no-show fee must have been disclosed and accepted before the appointment.
Request a CallbackThis is a plain-language overview of the existing service policy, not a replacement for your written service record or applicable consumer rights.
Share the appliance and city. We will call to confirm the details, visit terms and available window.
