A request starts a conversation, not an undisclosed repair.

1. Who we are

Fixentra Appliance Repair provides appliance-repair services in Ontario, Canada. The public contact number is 705-302-0105.

2. Website use

You may use the website to learn about the current service scope and submit a genuine appliance-service request. You must not interfere with the website, probe restricted systems, submit unlawful or misleading content, impersonate another person, or use automated means to create abusive requests.

3. A service request is not a service contract

The online form records an inquiry. It does not by itself create a confirmed appointment or authorize diagnosis, repair, parts, payment or entry to a property. A visit becomes booked only after Fixentra confirms the service area, current scope, timing and applicable visit terms.

Same-day options depend on location, request time, technician capacity, safety and parts availability. They are not guaranteed.

4. Information you provide

You agree to provide information that is reasonably accurate and to update us if the appliance, address, access conditions or requested timing changes. You confirm that you are authorized to request service at the property and are at least 18 years old or acting with the property holder’s permission.

5. Diagnosis, estimates and authorization

An online symptom selection is not a remote diagnosis. The technician inspects the appliance and explains the likely cause and available repair path. Any estimate, maximum authorization, parts order and repair approval will be documented through the service record or another written or recorded method permitted by law.

No repair work beyond the agreed diagnostic or service-visit scope is authorized solely because an online request was submitted.

6. Price and payment

The standard service-visit and diagnostic fee is $99 CAD, unless a different amount is disclosed and accepted before dispatch. For new customers who approve a repair, the first-repair offer is applied to the total invoice, visit fee included, as described on the pricing page and recorded in the service record. Parts, labour, taxes, and any additional work must be disclosed before authorization.

No payment is collected by the public online request form. Available payment methods may include Visa, Mastercard, and Interac e-Transfer, subject to confirmation at the time of service.

7. Appointments and access

Appointment windows are estimates because travel, prior work and diagnostic complexity can cause delays. Fixentra will make reasonable efforts to communicate material changes. The customer must provide safe, lawful and reasonably clear access to the appliance, utilities and service area, keep children and animals away from the work area, and identify known electrical, water, structural or environmental hazards.

8. Cancellation, warranty, and parts

The current cancellation, rescheduling, parts, and labour warranty rules are set out in the Service, Warranty, and Cancellation Policy. Any visit-specific written record controls if it clearly provides more specific terms and remains consistent with applicable law.

9. Privacy and communications

Personal information is handled under the Privacy & Communications Policy. Request-related calls and texts are used to respond and arrange service; submitting a request does not provide blanket permission for unrelated marketing.

10. Website content and availability

We work to keep service categories, hours and coverage accurate, but availability can change. Website descriptions are general information and do not replace an on-site diagnosis or a written service record. The website may be interrupted for maintenance, security or circumstances outside our reasonable control.

11. Intellectual property and links

The Fixentra name, original copy, design and website materials may not be reproduced for commercial use without permission. Third-party links are provided for convenience; their content and privacy practices are controlled by their operators.

12. Liability and statutory rights

To the extent permitted by law, Fixentra is not responsible for indirect or consequential loss caused by website unavailability, inaccurate customer-supplied information, a decision not to proceed with repair, manufacturer delays, unavailable parts or events outside reasonable control. This paragraph does not exclude liability that cannot legally be excluded, including applicable obligations concerning authorized work, negligence, consumer protection or statutory warranties.

13. Ontario law and changes

These terms are governed by the laws of Ontario and the federal laws of Canada applicable there. Changes will be posted with a new effective date. Terms that materially affect a booked service will not be changed retroactively without lawful notice or agreement.

Business contact details

Fixentra Appliance Repair
705-302-0105