Washer
Washer won't start or door stays locked (dL, dE, F5 E2 codes)
My washer has power but won't start, or the door is locked and won't open. What now?
Straight answer: A washer that lights up but refuses to run is usually waiting on the door lock, the lid switch or a control that didn't get the signal. A door that stays locked is often holding water or stuck on a safety check. Neither is normally a big repair.
$99 CAD visit & diagnosis · 30% off your first repair · 90-day labour warranty
Or give us a buzz: 705-302-0105 · Mon–Sat, 9 AM–7 PM
Error codes you might see
LG shows dE or dL. Samsung shows dC or dE. Whirlpool and Maytag show F5 E2 or F5 E3. Bosch shows E16 or E17.
What it usually means
- Door lock assembly failed or the strike is misaligned
- Lid switch on a top-loader worn out
- Water still in the drum, so the lock won't release
- Control board or user interface not responding
- Child lock engaged by accident
Safe to check yourself
- Check for a child-lock icon on the display and hold the button it points to
- Unplug for two minutes and plug back in; a reset clears some lock faults
- If there's water inside, follow the drain page first
- Close the door firmly and listen for the lock click; a weak click is a clue
Unplug the appliance or switch off the breaker before touching anything behind or under it. If you're not comfortable, skip the checks and call; the visit covers all of this.
Time to call when
- The door still won't release after draining and a reset
- The lock code comes back every cycle
- Buttons respond but nothing happens when you press start
What the visit looks like
A technician comes to your place, diagnoses the washer and tells you what it needs and what it costs. You decide; nothing starts without your okay. $99 CAD covers the visit and diagnosis anywhere in our area.
Washing machine repair: what to expect 
Good to know
My clothes are stuck inside. Can you open it?
Yes. Call and we'll either talk you through a safe release or make it part of the visit. Don't pry the door.
Is a door lock an expensive part?
It's on the modest end for most brands. Quote first, as always.
Other washer problems
- Washer not draining (OE, 5E, 5C, F9 E1 codes)My washer stopped with water in the drum. Why won't it drain?
- Washer not spinning or clothes still soaking wet (UE, UB, UL codes)My washer finishes but the clothes are sopping wet. Why won't it spin?
- Washer leaking water from the bottom or the doorThere's water on the floor around my washer. Where is it coming from?
Still stuck?
Tell us what it's doing and your town. We'll sort out the rest on the call.